• Shipping problem

    Chen Meng-hsin | 2024-07-29 | Hits 4418
    • I cannot find order information on the rolarola en official website and therefore cannot check the shipping status. However I received an email after completing the purchase which notified me that my order was successful and provided an order number. I want to know my shipping status. My order number is 20240725_VE2_0000053.
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  • cs_rolarola | 2024-07-31

    Dear Chen,

    Order Number : 20240725_VE2_0000053
    Product : PIGMENT ROSE HALF T-SHIRT WHITE

    We regret to inform you that above product is completely sold out.
    We would like to know if you wish to make a partial refund for the product.

    We look forward to hearing from you.
    Thank you.

    Best regards,
    Rolarola

  • Chen Meng-hsin | 2024-07-31

    Ok. I agree to make a partial refund to the product.

  • Chen Meng-hsin | 2024-08-01

    When will my shipment be sent out?

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